eContact Suite
The Striata eContact Suite facilitates inbound message handling, providing customer service teams with an effective
interaction management system. Striata eContact operates across
inbound channels to provide a consolidated view of a customer's electronic interaction history.
Administration of the system is made simple through a web interface. Administrators can create new users, assign access
and responsibilities, extract detailed performance reports and perform quality control checks.
Through the same web interface, customer service agents can effectively manage inbound email, fax and text messages.
Efficiency is maximised through standard responses, search functionality and escalation procedures.
The Striata eContact solution facilitates an improvement in customer service, as well as enhancing management's access
to information relating to its electronic interaction with customers.
If you are interested in Striata's eContact Suite, please contact us for further information.
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With Striata eContact, you can:
Report on agent and team performance.
Manage user access and responsibilities.
Configure and enforce escalation procedures.
Produce complete electronic interaction histories per client.
Manage inbound electronic messages across multiple channels.
Track interaction between contact centre agents and customers.
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| Demos |
View samples and interactive demos illustrating the end-user experience:
eBilling Demo »
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Why choose Striata?
Flexible
Configurable
Multi-channel
Cross platform
Levels of control
Extensive reporting
Read further »
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